Terms & Conditions

These Terms and Conditions ("Terms") govern your use of this website and any facilitation engagement entered into with Cendana Reach. By using this website or engaging our services, you agree to these Terms. Please read them carefully.

1. About Us

Cendana Reach is a business facilitation consultancy registered in Malaysia, with a principal place of business at No. 14, Jalan Tun Abdul Razak, Susur 1, 80000 Johor Bahru, Johor, Malaysia.

We provide facilitation services to family enterprises on operational and succession-related matters. We are not a law firm, accounting firm, or financial advisory business. Nothing in our work constitutes legal, financial, or ownership advice.

2. Scope of Services

Cendana Reach provides the following facilitation engagements:

• Family Roles Conversation — a facilitated session and written summary focused on current operational roles within a family enterprise.
• Continuity Planning Support — a structured engagement to help families map how day-to-day responsibilities may pass to the next generation over time.
• Operational Transition Roadmap — a broader advisory programme producing a multi-year plan for handing over operations.

All engagements are operational in nature. We do not advise on ownership structures, shareholding, legal agreements, taxation, or regulated financial matters. Clients are responsible for engaging their own lawyers, accountants, and other regulated advisers for matters outside our scope.

3. Engagements

An engagement commences when both parties have signed a written scope agreement. The scope agreement sets out the deliverables, timeline, price, and any specific conditions applicable to that engagement.

Either party may request changes to scope in writing. Changes that affect price or timeline require written agreement before implementation.

We reserve the right to decline or withdraw from an engagement if we reasonably believe it falls outside our area of practice or if circumstances make it impracticable to continue.

4. Payment

Prices are stated in Malaysian Ringgit (RM) and are inclusive of any applicable taxes unless otherwise noted. Payment terms are set out in the scope agreement for each engagement.

Unless agreed otherwise:

• A deposit of 50% of the engagement fee is payable upon signing the scope agreement.
• The remaining 50% is payable upon delivery of the final written output.

We reserve the right to pause work if agreed payment milestones are not met. Outstanding amounts not paid within thirty days of the due date may be subject to reasonable recovery costs.

5. Confidentiality

We treat all information shared during a facilitation engagement as confidential. A confidentiality agreement is signed before work begins on any engagement.

We will not disclose engagement-specific information to any third party except where required by law or with the explicit written consent of the client.

We may refer to completed engagements in general, anonymised terms (for example, in case studies or marketing materials) without disclosing identifying information, unless the client has requested otherwise in writing.

6. Intellectual Property

Written outputs produced during an engagement (summaries, outlines, roadmaps, and related documents) become the property of the client upon full payment of the engagement fee.

Facilitation frameworks, methodologies, and templates used in the delivery of our services remain the intellectual property of Cendana Reach. Clients may use deliverables for their internal purposes but may not distribute or reproduce our methodologies without permission.

All content on this website — including text, structure, and design — is owned by or licensed to Cendana Reach and may not be reproduced without permission.

7. Limitation of Liability

Cendana Reach provides facilitation services to support family conversations and operational planning. We do not make decisions on behalf of clients, and the outcomes of any engagement depend on the participation and decisions of the family members involved.

To the extent permitted by Malaysian law, our liability for any claim arising from an engagement is limited to the fees paid for that specific engagement.

We are not liable for any indirect, consequential, or loss-of-business claims arising from our services or from reliance on written outputs. Clients remain responsible for obtaining appropriate professional advice on regulated matters.

8. Website Use

This website is provided for informational purposes. We make reasonable efforts to keep information accurate and current, but do not warrant that all content is complete or error-free at any given time.

We are not responsible for the content of any third-party websites linked from this site. Links are provided for convenience only.

You may not use this website for any unlawful purpose, or in a way that could damage, disable, or impair the website or interfere with other users.

9. Governing Law

These Terms are governed by the laws of Malaysia. Any dispute arising from these Terms or from a facilitation engagement that cannot be resolved by direct discussion will be subject to the jurisdiction of the courts of Malaysia.

We encourage clients to raise any concerns directly with us in the first instance. We are committed to addressing issues promptly and in good faith.

10. Contact

For questions about these Terms or any aspect of our services, please contact us:

• By email: [email protected]
• By telephone: +60 7-3318 2745
• By post: No. 14, Jalan Tun Abdul Razak, Susur 1, 80000 Johor Bahru, Johor, Malaysia